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These 13 Customer Experience Practices will Improve Customer Loyalty

Adoption of customer experience (CX) best practices plays a significant role in the success of any company. In this post, I present specific customer experience management (CEM) business practices that are linked to high customer loyalty. By adopting these activities into your CEM program, you improve the probability of your success. Researchers found that companies that have customers […]

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Data Science Differences Across Job Functions

The AnalyticsWeek and Business Over Broadway Data Science Survey survey revealed job function differences in data science roles, proficiency in data science skills and satisfaction with work outcomes. Most data scientists work in IT (38%) and R&D (36%) functions. Data scientists who work in Sales and Marketing, Research and Development and IT functions are more satisfied […]

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Data Science: North America and EMEA Lead in Statistics and Math Proficiency

The AnalyticsWeek and Business Over Broadway Data Science Survey survey revealed regional differences in data science roles, proficiency in data science skills and satisfaction with work outcomes. APAC has the lowest percent of Business Manager data scientists (32%). LATAM has the lowest percent of Creative data scientists (25%). North America has the lowest percent of Developer […]

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23 Reasons to Get Excited about Data: Free e-book from IBM

We live in a Big Data world where everything is being quantified. In fact, data already touches many aspects of your lives. IBM just released a free e-book illustrating why everybody needs to be excited about data. This e-book talks about how data can: Power your business Impact your personal and professional life Make an difference to […]

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bob@businessoverbroadway.com | 206.372.5990

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