The practice of data science requires skills that fall into three general areas: business acumen, computer technology/programming and statistics/math. Depending on whom you ask, the specific set of top skills varies. Dave Holtz describes the data science skills you need to get a job as a data scientist (8 Skills You Need to Be a Data Scientist). […]
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.