Data professionals of all stripes, including data scientists, machine learning engineers and others, use different types of tools in their jobs. A recent survey of over 20,000 data professionals by Kaggle revealed that Python, SQL and R continue to be the most popular programming languages. The most popular, by far, was Python (86% used). Additionally, […]
The practice of data science, including work in machine learning and artificial intelligence, requires the use of analytics tools, technologies and programming languages. A recent survey of nearly 20,000 data professionals by Kaggle revealed that Python, SQL and R continue to be the most popular programming languages. The most popular, by far, was Python (87% […]
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.