![InterConnectbythenumbers[1]](https://businessoverbroadway.com/wp-content/uploads/2016/02/InterConnectbythenumbers1-100x100.jpg "How IBM is Transforming Data Science")
I am at the IBM InterConnect 2016 event in Las Vegas. While this event, IBM’s largest (estimated 24,000 attendees!), is billed as a cloud and mobile conference, sessions focused on a variety of related solutions around analytics, security, DevOps (which I learned is a methodology) and Watson Internet of Things. I was invited by IBM as […]
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.