Data scientists are highly educated. In our study of data scientists, we found that over half of them, both men and women, hold either a Masters or PhD degree and about a quarter of them hold a 4-year degree. The level of educational attainment is related to proficiency in data science skills (more advanced degrees […]
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.