I lost the love of my life on July 16 from breast cancer. I wanted to take this opportunity to write about her, to tell the world her story, at least, from my perspective. She inspired me and others by how she lived her life. She’ll inspire you. A Celebration of Life (COL) event for Theresa […]
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.