Over 16,000 data professionals were asked to indicate their favorite data science blogs, podcasts and newsletters. The top two favorite blogs were KDNuggets and R Bloggers. The top two podcasts were Becoming a Data Scientist and The Data Skeptic. The top two newsletters were O’Reilly Data and Data Elixir. Data professionals use a variety of […]
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.