A survey of over 19,000 data professionals showed that nearly 2/3rds of respondents said they analyze data to influence product/business decisions. Only 1/4 of respondents said they do research to advance the state of the art of machine learning. Different data roles have different work activity profiles with Data Scientists engaging in more different work […]
A recent survey by Kaggle revealed that data professionals used a variety of different algorithms, tools, frameworks and products to extract insights. Top algorithms were linear/logistic regression, decision trees/random forests and Gradient Boosting Machines. Top frameworks were Scikit-learn and TensorFlow. Top tools for automation were related to model selection and data augmentation. While half of […]
Results of a worldwide survey of data professionals, the top used Integrated Development Environments (IDEs) are: Jupyter (73% have used), Visual Studio (31%), RStudio (30%), PyCharm (29%) and Notepad++ (22%). Integrated Development Environments (IDEs) helps programmers consolidate different aspects of software development. An IDE typically consists of: 1) source code editor, 2) build automation tools […]
A recent study found that about 2/3rds of data professionals hold either a Master’s (46%) or Doctoral (17%) degree and about a quarter of them hold a Bachelor’s degree. Additionally, the top platforms used by data professionals for data science courses are: Coursera (44%), Kaggle (25%) and Udemy (24%). Kaggle conducted a worldwide survey in […]
A recent survey revealed that 84% of data pros have used at least one ML framework in the last 5 years while 51% of data pros have used at least one ML product in the last 5 years. The most popular ML frameworks include Scikit-Learn, Tensorflow and Keras. The most popular ML products include SAS, […]
I was interviewed by IBM to share my thoughts on a topic related to data science about which I’m passionate: How do we know what we know and, once we know it, how do we know it’s the truth? IBM turned that interview into a comic strip (see below) and I summarize my points in this […]
I attended IBM’s inaugural Think event in Las Vegas last week. This event, IBM’s largest (estimated 30,000+ attendees!), focused on making your business smarter and included keynotes and sessions on such topics as artificial intelligence, data science, blockchain, quantum computing and cryptography. I was invited by IBM as a guest to share some insights from […]
As users/customers engage with a company (their products, services, surveys), they generate a lot of data about their behaviors and interactions with the brand. Predictive analytics and artificial intelligence capabilities provide a way to extract insights from that data to help you improve the customer experience and optimize customer loyalty. Artificial Intelligence and Predictive Analytics […]
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.