My Highlights from IBM Think 2018: Data Science, SPSS, Augmented Reality and the Customer Experience
I attended IBM’s inaugural Think event in Las Vegas last week. This event, IBM’s largest (estimated 30,000+ attendees!), focused on making your business smarter and included keynotes and sessions on such topics as artificial intelligence, data science, blockchain, quantum computing and cryptography. I was invited by IBM as a guest to share some insights from […]
Using Predictive Analytics and Artificial Intelligence to Improve Customer Loyalty
As users/customers engage with a company (their products, services, surveys), they generate a lot of data about their behaviors and interactions with the brand. Predictive analytics and artificial intelligence capabilities provide a way to extract insights from that data to help you improve the customer experience and optimize customer loyalty. Artificial Intelligence and Predictive Analytics […]
Top 10 Challenges to Practicing Data Science at Work
A recent survey of over 16,000 data professionals showed that the most common challenges to data science included dirty data (36%), lack of data science talent (30%) and lack of management support (27%). Also, data professionals reported experiencing around three challenges in the previous year. A principal component analysis of the 20 challenges studied showed that challenges […]
Favorite Data Science and Machine Learning Blogs, Podcasts and Newsletters
Over 16,000 data professionals were asked to indicate their favorite data science blogs, podcasts and newsletters. The top two favorite blogs were KDNuggets and R Bloggers. The top two podcasts were Becoming a Data Scientist and The Data Skeptic. The top two newsletters were O’Reilly Data and Data Elixir. Data professionals use a variety of […]
Data Days Video Series: What is Data Science?
I like sharing my knowledge about the power of data and analytics. This knowledge can help business leaders and citizens understand how the world works, improving how they manage their business and make better decisions to improve their personal lives, respectively. Toward that end, I am creating a video series called, Data Days, to explore the world […]
Top 10 Platforms and Resources to Learn Data Science Skills
A recent survey of over 16,000 data professionals showed that the most used platforms/resources included Kaggle, Online courses and Stack Overflow Q&A. Additionally, the most useful platforms/resources included Personal Projects, Online courses and Stack Overflow Q&A. On average, data pros used around three (3) different platforms/resources to learn data science skills. There are many ways […]
Use These Four Criteria to Develop and Evaluate Your Customer Health Score
Businesses have been putting the customer at the center of their strategy for decades. Adopting a customer-centric strategy, businesses are building their company around the customer to ensure their customers remain satisfied with the relationship and receive value from their products and services. Business leaders are now relying on customer metrics as a way of […]
A Majority of Data Scientists Lack Competency in Advanced Machine Learning Areas and Techniques
Data science requires the effective application of skills in a variety of machine learning areas and techniques. A recent survey by Kaggle, however, revealed that a limited number of data professionals possess competency in advanced machine learning skills. About half of data professionals said they were competent in supervised machine learning (49%) and logistic regression […]
Beyond the Ultimate Question
Measuring Customer Satisfaction and Loyalty (3rd Ed.)