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Using IBM Watson to Answer Two Important Questions about your Customers

Customer experience management (CXM) programs are necessarily a quantitative endeavor, requiring CX professionals to decipher insights from a sea of customer data. In this post, I will illustrate how you can use IBM Watson Studio to analyze one source of customer data, customer survey responses, to answer two important questions about the health of your […]

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Figure 1. Time spent on activities of data science projects.

How do Data Professionals Spend their Time on Data Science Projects?

Data science projects require data professionals to devote their energy toward different activities toward project completion. Results of a recent study of over 23,000 data professionals found that data scientists spend about 40% of gathering and cleaning data, 20% of their time building and selecting models and 11% of their time finding insights and communicating […]

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bob@businessoverbroadway.com | 206.372.5990

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