Business Over Broadway is located in Seattle, WA. Please use any of the various methods to contact us or use the form below.
Contact Information
B.O.B.
1946 6th Ave. W
Seattle, WA 98119
206.372.5990
bob at businessoverbroadway dot com
TCE: Total Customer Experience
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.Measuring Customer Satisfaction
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.