Everybody has an opinion about Steve Jobs. Please tell me what you think of him and how he has impacted your life in this brief survey. Steve Jobs, co-founder of Apple, passed away earlier this week at the age of 56. In the process of writing about how he impacted my life in my blog, I created an […]
Everybody has an opinion about Steve Jobs. Please tell me how he has impacted your life in this brief survey. I have read more about Steve Jobs after his passing than before. The outpouring of emotion and words of remembrance for him on the Web reflects the impact that he had on people who knew him and […]
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.