I don’t have a lot to say today. Like most Americans, I am honoring Labor Day, a day that represents the labor movement, by not working. Besides, I found it very difficult to blog with my hands focused on shoving food into my pie/hotdog/beer hole. To leave you with something, anything, I thought I would, […]
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20 Best Practices in Customer Feedback Programs: Building a Customer-Centric Company
Customer feedback programs (sometimes referred to as Voice of the Customer Programs, Customer Loyalty Programs) are widely used by many companies. These customer feedback programs are designed to help them understand their customers’ attitudes and experiences to ensure they are delivering a great customer experience. The ultimate goal of a customer feedback program is to […]
Beyond the Ultimate Question
Measuring Customer Satisfaction and Loyalty (3rd Ed.)