A recent study found that about 2/3rds of data professionals hold either a Master’s (46%) or Doctoral (17%) degree and about a quarter of them hold a Bachelor’s degree. Additionally, the top platforms used by data professionals for data science courses are: Coursera (44%), Kaggle (25%) and Udemy (24%). Kaggle conducted a worldwide survey in […]
The practice of data science, including work in machine learning and artificial intelligence, requires the use of analytics tools, technologies and programming languages. A recent survey of nearly 20,000 data professionals by Kaggle revealed that Python, SQL and R continue to be the most popular programming languages. The most popular, by far, was Python (87% […]
Below is a list of topics, answers and articles in support of a recent Tweet Chat in which I was the guest. The chat (#CXChat) was on customer experience and emerging technologies. You can read the official summary of this CXChat by Sue Duris here. I was invited as a guest in a weekly tweet […]
Customer experience management (CXM) programs are necessarily a quantitative endeavor, requiring CX professionals to decipher insights from a sea of customer data. In this post, I will illustrate how you can use IBM Watson Studio to analyze one source of customer data, customer survey responses, to answer two important questions about the health of your […]
Data science projects require data professionals to devote their energy toward different activities toward project completion. Results of a recent study of over 23,000 data professionals found that data scientists spend about 40% of gathering and cleaning data, 20% of their time building and selecting models and 11% of their time finding insights and communicating […]
A recent survey revealed that 69% of data pros have used at least one cloud computing product in the last 5 years while 62% of data pros have used at least one cloud computing service in the last 5 years. The most popular cloud computing products include AWS Elastic Compute, Google Cloud Engine and AWS […]
A recent survey revealed that 84% of data pros have used at least one ML framework in the last 5 years while 51% of data pros have used at least one ML product in the last 5 years. The most popular ML frameworks include Scikit-Learn, Tensorflow and Keras. The most popular ML products include SAS, […]
Analysis of usage patterns of 16 data science programming languages by over 18,000 data professionals showed that programming languages can be grouped into a smaller set (specifically, 5 groupings). That is, some programming languages tend to be used together apart from other programming languages. A few of the different groupings of languages reflect specific types […]
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.