B.O.B.’s Top 10 Blog Posts of 2011

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I hope you are all having a great holiday season with your loved ones. I would like to take this opportunity to look back on the previous 12 months and look ahead to the new year. Although I have been researching, writing and consulting in the customer feedback space for 20+ years, I only began regularly blogging in 2011. Below, I have listed my top 10 blog posts of 2011 (most page views).

1. Customer Experience Management Defined
2. 20 Best Practices for Customer Feedback Programs – Method and Reporting
3. Try These Loyalty Questions for your Customer Relationship Survey
4. 20 Best Practices for Customer Experience Programs – Overview
5. Measuring the Customer Experience Requires Fewer Questions than you think
6. 20 Best Practices for Customer Feedback Programs – Applied Research
7. Business Linkage Analysis – An Overview
8. Getting to Love: Customer Word Clouds
9. 20 Best Practices for Customer Feedback Programs – Strategy and Governance
10. The Value of Enterprise Feedback Management Vendors

For the upcoming year, I am planning to write on such customer experience management topics as big data and analytics, customer metrics, customer engagement and whatever else strikes me.  Stay tuned.

Happy New Year!