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Tag Archives | likelihood to recommend

csitestretest

The Stability of Customers’ Sentiment, Satisfaction and Recommendation Intentions

BusinessesĀ assess the attitudes of their customers usingĀ customer surveys. The purpose of these surveys, typically conducted annually, is to help companies maintain or improve the quality of the customer relationship. The quality of the customer relationship is typically indexed by a few key questions, each measuring something important about the health of the customer relationship. These […]

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