It’s day 2 of the Microsoft Imagine Cup, a global competition that empowers young computer science students to team up and use their creativity, passion and knowledge of technology and quantitative skills to create applications that improve the world in which we live. They just announced the recipients of the three Imagine Cup Awards and the […]
I’m attending the Microsoft Imagine Cup, a global competition that empowers young computer science students to team up and use their creativity, passion and knowledge of technology and quantitative skills to create applications that improve the world in which we live. This year’s event is the 16th annual event that includes 49 teams from around the […]
A recent survey by Kaggle revealed that the annual median compensation (salary + bonus) of data professionals in the US was $118K. US data professionals who self-identified as machine learning engineers, software developers and data scientists had the highest annual compensation at $128K, $120K and $120K, respectively. Data professionals who self-identified as data scientists reported […]
![Measure-Customer-Feedback-Chart-2[1]](https://businessoverbroadway.com/wp-content/uploads/2016/05/Measure-Customer-Feedback-Chart-21-100x100.png "Three Problems with Customer Surveys and How to Fix Them")
Customer surveys are the foundation of many CX programs. Improvements in the content of these surveys, however, have not changed for decades. Businesses now have a plethora of data sources to help them understand their customers. The use of these Big Data sources will necessarily impact the type of questions you need to ask in […]
I am preparing to launch a data science survey in the next couple of weeks. This study will be help verify the findings from a similar study I conducted two years ago (see Investigating Data Scientists, Their Skills and Team Makeup) as well as help me explore additional topics of interest (e.g., satisfaction with data […]
A while back, I wrote about the three skills needed to practice data science. Based on a factor analysis of many different skills, data science skills fall into three broad skill areas. These skill areas are: 1) subject matter expertise, 2) technology/programming and 3) statistics/math. Data science is essentially a way to extract insight from data using […]
Each year, I write a summary of my most popular blog posts. This year-end summary is a rather simple exercise. I count the pageviews of my blog posts and present the top 10 posts of the year. This year’s BOB blog count, however, only goes from January through June 2016. Since June, I have been writing primarily […]
Data scientists have a variety of different skills that they bring to bear on Big Data projects. These skills cut across Subject Matter Expertise, Technology, Programming, Math & Modeling and Statistics. One valuable skill that is becoming popular in data science is machine learning. Machine learning is a method of data analysis that automates model building […]
Learn how to build your business around the customer using customer-centric measurement and analytics. Available in Kindle and paperback. Learn more about TCE: Total Customer Experience.
Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty and best practices of customer feedback programs.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty.