Thank you for participating the study. If you provided your email address, I will email you a link to download my new book, TCE: Total Customer Experience. Also, I will email you the results of the study when I have received enough responses and completed my analysis (likely in 3-4 weeks).
If you are interested in learning more about customer metrics, I have provided additional links below on other research I have conducted on the NPS and customer loyalty metrics.
- The Net Promoter Score: Let Us Not Forget The Past
- The Best Likelihood to Recommend Metric: Mean Score or Net Promoter Score?
- Unmasking the Problem with Net Scores and the NPS Claims
- What is Customer Loyalty?
- Customer Loyalty Measurement Framework
Again, thanks for participating in my research.
Bob E. Hayes, PhD