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Thanks for Participating in the NPS and Mean Score Research

Thank you for participating the study. If you provided your email address, I will email you a link to download my new book, TCE: Total Customer Experience. Also, I will email you the results of the study when I have received enough responses and completed my analysis (likely in 3-4 weeks).

If you are interested in learning more about customer metrics, I have provided additional links below on other research I have conducted on the NPS and customer loyalty metrics.

Again, thanks for participating in my research.

Bob E. Hayes, PhD

bob@businessoverbroadway.com | 206.372.5990

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