The Centers for Medicare & Medicaid Services (CMS) will be using patient feedback about their care as part of their reimbursement plan for acute care hospitals (see Hospital Value-Based Purchasing (VBP) program). The purpose of the VBP program is to promote better clinical outcomes for patients and improve their experience of care during hospital stays. Not surprisingly, hospitals are focusing on improving the patient experience (PX) to ensure they receive the maximum of their incentive payments.
Free Download of Research Report on the Patient Experience
I spent the past few months conducting research on and writing about the importance of patient experience (PX) in US hospitals. My partners at TCELab have helped me summarize these studies into a single research report, Improving the Patient Experience . As far as I am aware, these series of studies are the first to integrate these disparate US hospital data sources (e.g., Patient Experience, Health Outcomes, Process of Care, and Medicare spending per patient) to apply predictive analytics for the purpose of identifying the reasons behind a loyal patient base.
While this research is really about the entirety of US hospitals, hospitals still need to dig deeper into their own specific patient experience data to understand what they need to do to improve the patient experience. This report is a good starting point for hospitals to learn what they need to do to improve the patient experience and increase patient loyalty. Read the entire press release about the research report, Improving the Patient Experience.
Get the free report from TCELab by clicking the image or link below: