Top of Page


Sign up for the free B.O.B. newsletter to keep up to date on the field of customer experience management (CEM) and related topics.

In each newsletter, I share my latest thoughts, perspectives and ideas on CEM topics with links to blog posts, articles and research reports. Check out the newsletter archive. Some recent blog posts include:

I will not share your email address with anybody because that’s how I roll. Also, you can unsubscribe at any time because we strictly follow the CAN-SPAM act.

Bob E. Hayes, Ph.D. | 206.372.5990