Business Growth Through Customer Insight
Business Over Broadway is located in Seattle, WA. Please use any of the various methods to contact us or use the form below.
Contact Information
B.O.B.
4318 Winslow Place N. Suite 202
Seattle, WA 98103
206.372.5990
bob at businessoverbroadway dot com
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Beyond the Ultimate Question: Book includes comprehensive review of Net Promoter® Score (NPS) and presents better measures of customer loyalty. Best practices of customer feedback programs are identified. Case studies of Oracle and Akamai customer feedback programs are included.
Measuring Customer Satisfaction and Loyalty (3rd Ed.): Book includes discussion of how to measure the customer experience, including customer satisfaction and customer loyalty. Examples of use of customer surveys are presented, including driver analysis, KPIs, dashboards, and more.
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