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Archive | Enterprise Feedback Management

Gleanster - Actionable Insights at a Glance

I am happy to announce that I have joined Gleanster's Thought Leader group as a contributing analyst. Gleanster is a market research and advisory services firm that benchmarks best practices in technology-enabled business initiatives, delivering actionable insights that allow companies to make smart business decisions and match their needs with vendor solutions. In my role at […]

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Know your Enterprise Feedback Management Provider

I recently wrote about the value of Enterprise Feedback Management vendors. EFM is the process of collecting, managing, analyzing and disseminating different sources (e.g., customers, employees, partners) of feedback.  EFM vendors help companies facilitate their customer experience management (CEM)  and voice of the customer (VoC) efforts, hoping to improve the customer experience and increase customer loyalty. […]

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bob@businessoverbroadway.com | 206.372.5990

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