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Bob Hayes to Address Vovici Vision 2010 Users Conference, May 10-12, 2010

Dulles, VA – November 2, 2009 Vovici, the leading provider of survey software and enterprise feedback management (EFM) solutions, will hold its user conference, Vision 2010, May 10-12, 2010 in Reston, Virginia.

Vision 2010 will bring together feedback management leaders and experts across multiple industries to participate in compelling educational sessions, training, and peer networking opportunities. Among the confirmed keynote presenters will be three customer loyalty luminaries:

  • Jeb Dasteel, Chief Customer Officer of Oracle (NASDAQ: ORCL)
  • Jeanne Bliss, author of I Love You More Than My Dog and Chief Customer Officer
  • Bob Hayes, Ph. D., author of Beyond the Ultimate Question and recognized loyalty expert

"At Oracle, executive leadership is relentlessly focused on listening to customers and prioritizing feedback to drive customer strategy at all levels," said Dasteel. Dasteel has been with Oracle for 11 years, five of which have been spent running Oracle’s Global Customer Programs and as CCO for the last year. Dasteel was named the 2009 Chief Customer Officer of the Year at the first Chief Customer Officer Summit.

Jeanne Bliss spent 25 years in the role of Chief Customer Officer at Lands’ End, Allstate, Microsoft, Mazda and Coldwell Banker. Today her firm, CustomerBLISS consults around the world, teaching and guiding companies and leaders how to wrap their business around customer relationships and business prosperity. “Leading companies understand the importance of listening to customers, using feedback to deliver an experience with impact, and creating a lasting bond,” noted Bliss. Her first book, Chief Customer Officer (Jossey-Bass, 2006), was based on 25 years of reporting to the CEOs of five major corporations.

Bob Hayes, Ph.D., is the president and founder of Business Over Broadway. He is a recognized expert in customer satisfaction and loyalty measurement, and has conducted survey research for enterprise companies, including Siebel Systems, Oracle, Agilent Technologies, and Cisco Systems. “There are key ingredients to a successful customer feedback program. Adoption of these elements is critical to improving both customer relationship management and customer loyalty, and Vision 2010 will offer a great opportunity to learn how to accomplish these," said Hayes.

To register for Vision 2010, please visit: https://www.vovici.com/about/events.aspx

“Vovici is the Voice of the Customer platform that is helping Fortune 500 companies to emotionally connect to customers,” said Greg Stock, chairman and CEO of Vovici. “We are very excited to bring this amazing group together to share insights and proven methodologies that actually achieve higher level business objectives and make the customer’s vision a reality.”

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