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Author Archive | Bob Hayes

Data Science Differences Across Job Functions

The AnalyticsWeek and Business Over Broadway Data Science Survey survey revealed job function differences in data science roles, proficiency in data science skills and satisfaction with work outcomes. Most data scientists work in IT (38%) and R&D (36%) functions. Data scientists who work in Sales and Marketing, Research and Development and IT functions are more satisfied […]

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Data Science: North America and EMEA Lead in Statistics and Math Proficiency

The AnalyticsWeek and Business Over Broadway Data Science Survey survey revealed regional differences in data science roles, proficiency in data science skills and satisfaction with work outcomes. APAC has the lowest percent of Business Manager data scientists (32%). LATAM has the lowest percent of Creative data scientists (25%). North America has the lowest percent of Developer […]

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Two Surveys Every Customer Experience Program Needs

Executives use customer surveys to help them improve the customer experience. In this post, I will describe two types of customer surveys, each providing insight to help executives make better, customer-centric decisions. These surveys are relationship surveys and transactional surveys. Relationship Surveys Relationship surveys give executives the 30,000 ft view of the customer relationship landscape. Relationship […]

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bob@businessoverbroadway.com | 206.372.5990

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