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Author Archive | Bob Hayes

Looking for Machine Learning Talent Among Data Scientists

Data scientists have a variety of different skills that they bring to bear on Big Data projects. These skills cut across Subject Matter Expertise, Technology, Programming, Math & Modeling and Statistics. One valuable skill that is becoming popular in data science is machine learning. Machine learning is a method of data analysis that automates model building […]

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These 13 Customer Experience Practices will Improve Customer Loyalty

Adoption of customer experience (CX) best practices plays a significant role in the success of any company. In this post, I present specific customer experience management (CEM) business practices that are linked to high customer loyalty. By adopting these activities into your CEM program, you improve the probability of your success. Researchers found that companies that have customers […]

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bob@businessoverbroadway.com | 206.372.5990

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